Shipping policy

 

Shipping Policy

Thank you for choosing DJC! We strive to provide you with high-quality products that are carefully crafted to your specifications. As part of our commitment to quality and customization, many of our items are made-to-order. This means that once you place your order, we begin handcrafting your item with attention to detail and care.

Valentine's Day Time

Dear valued customers,

To ensure timely delivery of your orders for Valentine's Day we kindly request that you place your orders no later than January 20th. Orders received by this date will be processed and shipped in time for delivery by February 14th.

We understand the importance of receiving your items on time, and we strive to meet your expectations for prompt delivery. By placing your order before the deadline, you can rest assured that your package will arrive by February 14th.

Processing Time: Please allow 1-2 weeks for processing your order. During this time, your item is being meticulously crafted to meet our high standards of quality.

Shipping Time: Once your order has been processed and your item is ready, we will promptly ship it to you using our trusted shipping partners. Shipping times vary depending on your location and the shipping method selected during checkout. No International shipping is available at this time.

Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your delivery and anticipate its arrival.

Multiple Items: If your order includes multiple items, please note that they may be shipped separately, depending on availability and production times. You will receive separate shipping confirmations for each shipment.

Custom Orders: For custom orders or personalized items, additional processing time may be required. We will communicate any extended processing times to you during the ordering process.

Holiday Seasons: During peak seasons or holidays, processing and shipping times may be slightly longer due to increased order volumes. We appreciate your patience and understanding during these busy times.

Questions or Concerns: If you have any questions or concerns about your order or our shipping process, please don't hesitate to contact our customer service team at info@dragonjulescreations.com. We are here to assist you and ensure your shopping experience with us is exceptional.

Thank you for choosing DJC. We appreciate your support!

Sincerely,

Dragon Jules Creation aka DJC

---